Return and Refund Policy
Last Updated: [Insert Date]
1. Overview
At Little Leela, we strive to deliver high-quality miniature statues. If you are not satisfied with your purchase, you may request a return or refund under the conditions outlined below.
2. Return Eligibility
To be eligible for a return:
- The request must be made within 7 days of delivery
- The product must be unused and in original condition
- The product must be returned in its original packaging
3. Mandatory Unboxing Video
An unboxing video is required to process any return or refund request.
The video must:
- Clearly show the sealed package before opening
- Capture the entire unboxing process without cuts
- Clearly display any damage, defect, or missing items
⚠️ Without a valid unboxing video, return or refund requests will not be accepted.
4. Valid Reasons for Return
Returns are accepted only if:
- The product is damaged during delivery
- The wrong item was delivered
- The product has a manufacturing defect
5. Non-Returnable Cases
We do not accept returns for:
- Change of mind
- Minor color or design variations
- Products damaged after delivery
- Requests without unboxing video proof
6. Refund Process
- Once your return is approved, the refund will be processed within 5–7 business days
- Refunds will be issued to the original payment method
7. Return Process
To initiate a return:
- Email us at info@littleleela.com
- Include:
- Order ID
- Reason for return
- Unboxing video proof
Our team will review your request and provide further instructions.
8. Shipping for Returns
- Customers may be required to ship the product back if requested
- Return shipping costs may be borne by the customer unless the product is defective or incorrect
9. Contact Us
For any questions or support, contact:
Little Leela
Email: info@littleleela.com
By placing an order, you agree to this Return and Refund Policy.